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Box Sync on Mac Folder Size Different From Cloud

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Nick Cifarelli

Hello,

I'm seeing the local Box Sync folder size on Mac to be 68 GB when I look at Get Info, but the used storage space in the cloud shows closer to 310 GB. Is this normal? It looks like every file and folder is syncing, and when I look in the cloud it looks like the totals should be closer to the 68 GB that it says locally. 

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  • France
    • Modifié

    Hi Nick, 

    Welcome to the Box Community!

    You might be running into the issue related to what is described in this article:

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work directly with you, please check your email for details.

    Thanks for your participation in this forum!

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