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Upgrade broke my box drive

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Allison Richman

Upgraded to Big Sur and box drive stopped working altogether. I tried uninstalling, but I can't even do that for some reason. Tried to troubleshoot that, but the article box sent isn't even accessible. I can access Box drive if I go through my apps, but it behaves like its sync'd to my desktop and not independent like it was before. Super weird.

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  • France

    Hi Allison, 

    Welcome to the Box Community!

    Can you try to uninstalling Box Drive again from your computer and then install it again following these articles:

    Let us know how it goes and if you have questions!

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  • Allison Richman

    Hi France, 

    I actually cant even get that far! I have tried to uninstall, but I can't fully quit the program for some reason. I keep logging out, trying to delete folder, etc but I keep getting this.

     

    Let me know?

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  • France

    Hi Allison, 

    Can you try to rebooting your Mac computer and then try the steps again to uninstall Mac and see if that helps?

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