Box Status

Number of actual files in a folder does not match folder name

S’abonner
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Andrea Meijers - info

Since a few days some people in our organization are confronted with the same problem: the number of uploaded files to a folder is not correctly shown in the folder tab 'size'. So when the folder name indicates '25 files' there are actually 37 files in that folder. This is going on for a few days now and not solved by refreshing or restarting. 

 

any help would be appreciated, thanks

stefan

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1 commentaire

Date Votes
  • Commentaire officiel
    France
    • Modifié

    Hi Svan, 

    Welcome to the Box Community!

    Have you checked out this related article here, this may be related to the issue you encounter? 

    The next step will require you to contact Box Support to help you directly and reset your storage count.

    I've gone ahead and created a ticket for you so that an agent can work with you on this, please check your email for details and updates.

    Thanks for your patience! 

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