Can't Submit Ticket: Trying to add a deactivated user

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3 commentaires

  • Commentaire officiel
    Aira

    Hi there, 

    Welcome to Box Community! 

    I would strongly suggest to let the owner of the account reach out to us directly so we provide steps on how to reactivate the account. 

    Have a great day!

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  • Teresa Bell

    I'm having the same problem. Multiple people on a project all suddenly have "deactivated accounts" however, I can add personal emails?

    0
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  • Louise Liu

    We are having the same problem and there is no way to submit a ticket.  Seeing this problem a lot on the forum and all the inquiries end in a dead end with radio silence from BOX.   

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