Unable to download large size files

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Hua Zhong

• 3 février 2022 17:18

Hi,

I have received a folder with ~2000 files. The size is huge in total. When trying to download, I got an error of exceeding download size. I can't download one by one. I wonder how I can make the download? Thanks.

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• 

  France

  • 4 février 2022 19:47

  Hi Hua, 

  Welcome to the Box Community!

   

  Bulk download is dependent on the max file size upload limit for the Account type in total, if the folder you are downloading exceeds the allowed limit, this error would be expected, thus we suggest to download by files or subfolders.
  
  For reference, please see: https://support.box.com/hc/en-us/articles/360044196153-Common-Issues-with-Downloading-Files

   

  Thanks for posting and please let me know if you have questions!
  
  Please let me know if you have questions and I will do my best to help you.

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