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Storage Limit reached, but files do not add up to limit

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Richie Olson

Hello!  My individual files do not total up to nearly anywhere close to the limit, yet I am getting the error that I've reached my storage limit.  Please help!

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  • Commentaire officiel
    France
    • Modifié

    Hi Richie, 

    Welcome to the Box Community!

    The issue that you encounter seems related to what is described in this article: Storage Usage Or File Count In My Account Is Incorrect

    I've gone ahead and ran a script that will recount all of the files and how much storage is being used in your account. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency.

    You should see the correct storage size in your account now. 

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  • Richie Olson

    Thanks so much!

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