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Have 2FA enabled for logins but NEVER prompted for 2FA

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Paul Clayton

Hello..

This evening, while updating passwords for various accounts, I got to my Box account and logged directly into it with a username/password combination.

I had enabled 2FA on my account and double checked it after I logged in and it shows 2FA as enabled.

WHY isn't 2FA actually working on my login sequence? 

I enabled it for additional security and am upset that it is not working.

I was able to change my password on the account without any 2FA intervention as well. There should be a 2FA step to validate it is me for password changes also!

My thanks for your help on this.

Paul

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Commentaires

1 commentaire

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  • AJ

    Hi Paul,

    Welcome to the Box Community, I'm happy to help!
     
    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
    Please check your email for updates. 
     
    Best, 
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