Box Status

Unable to export users

S’abonner
New post
Katherine Shaw (USA)

Hello

I am unable to get the export of users.  I can click every other button for data, and it isn't grayed out, but in the past two months I cannot export the user list.  I've tried other browsers with no luck.

Any idea on how I can get the extract?

 

0

Commentaires

3 commentaires

Date Votes
  • France

    Hi Katherine, 

    Welcome to the Box Community!

    I understand that you are having issue exporting users from your account. This would be something Box Support team would like to investigate and may require specific account information, so I went ahead and created a ticket for you so that an agent can work directly with you on looking into this. 

    Please check your email for details and updates.
     
    Regards,
    0
    Actions pour les commentaires Permalien
  • Guillaume Lyonnet

    Hello,

    I have the same problem. When i clic on "Exporter les utilisateurs", i don't have anything.

    I have try with 3 other web browser and it the same.

    Could you help me?

    Regards, 

    0
    Actions pour les commentaires Permalien
  • Katherine Shaw (USA)

    My manager went into my admin account and made sure all boxes were checked for export.  Once he did that I was able to access and export.

    0
    Actions pour les commentaires Permalien

Cette publication n’accepte pas de commentaire.