Sync Error

I have ad my files synced to my computer for over 6 months. I logged on today and all my files are missing from my files and im unable to access from my desktop. It creatd a folder called "Creative Cloud files" and theres no files in it. Box file will not open and the code reads " C:\Users|Name|Box is unavailable. If the location is on this PC make sure the device or drive is connected or the disc is inserted, and the try again. If the location is on a network, make sure youre connected to the network or internet, and then try again. If the location still cant be found, it might have been moved or deleted."

Which none are true, I have internet, computer was off for the weekend.... help?

Is there a way to resync?

France

7 mars 2022 21:14

Hi Jim,

Welcome to the Box Community!

I understand that you encountered an error when logging in to Box on your Desktop, I'm happy to help.

Can I have you follow these articles to uninstall Box Drive from your computer, restart and then install again and see if it helps resolve this issue for you?

Uninstalling Box Drive

Installing Box Drive

Let me know how it goes and if you continue encounter issue so we can further investigate.

Best,

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