Box Status

50GB storage account full?

S’abonner
New post
Laura Rodriguez

Hi!

I have been a Box user for many years, I have a 50GB storage account, but I don't even reach 25GB and it already tells me that the storage is full. How can it be fixed?

Please, could you please run a script to resolve wrong storage issue for my account?

 

Thanks

0

Commentaires

3 commentaires

Date Votes
  • AJ

    Hi Laura,

    Welcome to the Box Community! 
     
    I ran a script to fix the file size count in your used storage and should be seeing the right file size count.
    You can check this by going to your Box console> Account Settings>Account> Account Details> Storage ( used/total).
    You can also check this article from our Box Support page about "Storage".
     
    Best,
    0
    Actions pour les commentaires Permalien
  • Laura Rodriguez

    Thanks a lot!! <3 

    0
    Actions pour les commentaires Permalien
  • Debbie Reeves

    I have the same issue and have had to contact support every year on this issue.  This year I can't seem to contact support directly though, so I have to post it here.  Please help!

    0
    Actions pour les commentaires Permalien

Cette publication n’accepte pas de commentaire.