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Harpreet Dole

• 13 mars 2022 21:02

HI THERE

 

I UPLOADED A PERSONAL FOLDE AND HAVE DELETED THIS FOLDER

 

I AM HOPING THIS HAS BEEN DELETED AND CAN NOT BE ACCESSED

 

PLEASE CAN YOU HELP ME CLEAR AND DELETE PERSONAL FOLDEr

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  AJ

  • 14 mars 2022 21:13

  Hi Harpreet,

  Welcome to the Box Community! 

   

  Is the content in your trash? Are you the owner or deleter of this content? When a file is deleted, both the person who deleted the item and the owner of the item will be able to retrieve it from their trash. The Trash is located under Bin-- you can also review this article for more details on this process: 

  Is the content in another user's trash? If the files aren’t in your personal trash, they might be in the trash of the person who deleted or owned the files.

   

  When Box purges your trashed content there is still a 14-day grace period for paying customers, during which Product Support can recover your content.  Beyond this 14-day grace period, however, files or folders purged from your Box trash may not be recoverable and may be lost forever. Please note that this recovery grace period does not apply to Free accounts. We are unable to support file recovery for our Free Individual plan.

   

  https://support.box.com/hc/en-us/articles/360044196093-Manage-Trash

   

  Best,

   

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