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2FA Not Working

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thyestan

First time trying to login with 2FA. The code comes in correctly over SMS, but after entering the code it did not go through and keeps giving the msg that the entered code was incorrect. I have tried on various Chrome browsers, my Galaxy Note 8 as well as the iPAD login but all giving same error message. How to resolve this or is there a way to disable the 2FA so that I can get on with my work as before. Would appreciate a support email to my email account. Thanks

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  • France

    Hi Thyestan, 

    Welcome to the Box Community!

    This may require specific account information to resolve and it seems you already have an open ticket for this issue with our Product Support team.
     
    Please continue working with them and check your email for updates.Thanks for your patience and please let us know how else we can help!
     
    Regards,
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