Box Status

Two factor authentication, cannot remove 2FA and have new number

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Zachary Mollengarden

My telephone number has changed and my profile is not allowing me to remove or modify the telephone number currently associated with the two factor authentication.

I select "remove" and receive a red "X" image. 

Thanks for the assistance.

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3 commentaires

Date Votes
  • France
    • Modifié

    Hi Zachary, 

    Welcome to the Box Community!

    Can you try to logout and then re-login to your Box account? Try removing the 2FA again from your account and see if it makes any difference this time around.

    Let us know how it goes and if the issue persists.

    Best,

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  • Zachary Mollengarden

    Thank you very much! I logged in today and the 2FA was removed when I reviewed my profile settings.

    I suppose that my profile just did not show that it had updated my preferences when I attempted to remove the 2FA yesterday (which made me a bit worried about logging out and then trying to log back in, but no problems today).

    Much appreciated.

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  • France

    Hey, Zachary!

    I'm glad to hear that everything looks good now.

    Stay safe and thanks again for your participation in the forum!

    Regards,

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