Box Status

Can't access folder after it was shared with me via email

S’abonner
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Box User

I recently got a folder shared with me over email, with a link for me to accept. However, when I click the link, I am just taken to my box account and no new folder seems to be added and I see no new notifications. I tried forwarding the invite to another email and using a box account associated with that email to accept it as well, but that also didn't work. What can I do?

Thank you

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  • France

    Hi there, 

    Welcome to the Box Community!

    If a collaborative folder that you do not own is missing from your Box account, it is most likely that the owner of the collaborative folder has removed you as a collaborator on the collaborative folder. You will have to contact the folder owner of the collaborative folder to have them re-invite you to that folder again.

    Thanks for posting and let us know if you have any questions!

    Best,

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