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box drive not syncing, and cloud icons gone from folders

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John Williams

Windows 11 machine.  Just installed box drive and it was working flawlessly.  the following day noticed the cloud icons missing beside file folder and it was apparent the folders were not actively syncing.  Logged out and back into box drive and folders updated to that moment but will not sync automatically.  I uninstalled and reinstalled box drive with exact same results.  Any ideas?

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  • Aira

    Hi there, 

    Welcome to the Box Community! 

    I have created a ticket for you and assigned to our Product Support for assistance. Kindly check your email for updates. 

    Thanks!

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  • Graciella Layman

    Aira same thing is occurring with Box Drive for Mac. I have Monterrey Version 12.2.1 (21D62) and it stopped functioning on the same date as John's post. 

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