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Box folder file count is wrong

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Dwayne Ramsey

I have noticed that some sub folders have an incorrect file count. They will say "0 files", but when you open the folder the file is there. Sometimes it will have a count of "4 files", but when you open the folder there are six files. It seems to still give the incorrect count even if you refresh the page. Is there anyway to fix this?

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  • Aira

    Hi there, 

    Welcome to the Box Community! 

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

    Thanks!

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  • Mike Gantt

    Your file count for folders is wrong. I have over a hundred files in two separate folders and I am constantly having to count them manually because your file counts are not trustworthy. What is the problem?

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