2FA not working

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C V

• 18 avril 2022 21:29

I turned on 2FA and was not prompted to use 2FA upon my next sign-in. Does this take time to propagate in the back-end? Or is it broken (as seen in other posts)? Thanks.

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  Aira

  • 19 avril 2022 00:13

  Hi there, 

  Welcome to the Box Community! 

  I will have to create a ticket for you and kindly check your email for updates. 

  Thanks!

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  Maryjes Chapman

  • 9 mars 2023 01:28

  Aira any updates on this? I also raise a query https://support.box.com/hc/en-us/requests/2810810

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  Mike Carter

  • 11 avril 2025 11:00

  i have turned on 2FA but receive no prompt for the code when I log in; i just get logged in after my password is entered

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