Box Status

All files are gone

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Katheirne Dubois

Hi,

  It appears that I am affected, like many others, by a loss of all my files associated with Box.  I utilized Box today during a remote log in and when I accessed the page directly from my own system it was cleared out.  Please advise.  I need everything restored ASAP as this is how I run my business. How do I restore files? What is the problem that deleted everything?

 

Thanks,

Kate

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  • AJ

    Hi Kate,

    Welcome to the Box Community! 

    Is the content in your trash? Are you the owner or deleter of this content? When a file is deleted, both the person who deleted the item and the owner of the item will be able to retrieve it from their trash. The Trash is located under Bin-- you can also review this article for more details on this process: 
    Is the content in another user's trash?If the files aren’t in your personal trash, they might be in the trash of the person who deleted or owned the files.
    If you know who deleted or owned this content, please contact this user and instruct them to restore the files from their trash.
     
    Best,
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