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Box Status

Files that Box Drive cannot detect

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David Abbott

I keep getting this error message, but cannot find how to resolve it: There may be open files that Box Drive cannot detect. To prevent any loss of work, please ensure that any open Box files are saved and closed before you quit.

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  • France

    Hi David, 

    Welcome to the Box Community, I'm happy to help!

    To resolve this issue, can you uninstall and then reinstall Box Drive on your computer following these articles:

    Let us know how it goes and if you have any questions!

    Regards,

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