Failed "Connection Diagnostics" test & Error Synching Box to Tableau
Good Morning Box Customer Support Team,
I hope this message finds you well.
I am reaching out for the User ID: 15311109387.
There seems to be an issue with Tableau Prep and Box.com connectivity for account authentication (please email the account email directly for screenshot proof).
Additionally, I have run a "Connection Diagnostics" test and the uploads test seemed to have come with an error; as requested via Box.com, I have copy & pasted the report results below.
Please advise about troubleshooting this issue.
Thank you in Advance,
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User ID: 15311109387
Current User Time: 1652833583
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PART 1 of 3: Testing ping to different Box hostnames...
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Checking ping to https://app.box.com
Pings: 336, 170, 193ms.
Minimum ping: 170ms. Maximum ping: 336ms. Average ping: 233ms.
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Checking ping to https://ent.box.com
Pings: 352, 175, 186ms.
Minimum ping: 175ms. Maximum ping: 352ms. Average ping: 238ms.
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Checking ping to https://account.box.com
Pings: 150, 153, 162ms.
Minimum ping: 150ms. Maximum ping: 162ms. Average ping: 155ms.
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Checking ping to (redacted)
Pings: 377, 153, 171ms.
Minimum ping: 153ms. Maximum ping: 377ms. Average ping: 234ms.
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Checking ping to (redacted)
Pings: 361, 192, 151ms.
Minimum ping: 151ms. Maximum ping: 361ms. Average ping: 235ms.
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PART 2 of 3: Testing download throughput of connections to different Box hostnames...
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Checking download throughput to https://dl.boxcloud.com
The 10KB file loaded in 403ms (205 kbps).
The 33KB file loaded in 299ms (903 kbps).
The 71KB file loaded in 235ms (2475 kbps).
The 252KB file loaded in 484ms (4269 kbps).
The 1137KB file loaded in 1047ms (8893 kbps).
The 4445KB file loaded in 3395ms (10727 kbps).
6 out of 6 requests to "https://dl.boxcloud.com" succeeded.
Latency: 235ms
Peak Download (accounting for latency): 11524 kbps
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Checking download throughput to https://cdn01.boxcdn.net
The 10KB file loaded in 288ms (287 kbps).
The 33KB file loaded in 464ms (582 kbps).
The 71KB file loaded in 502ms (1159 kbps).
The 252KB file loaded in 671ms (3079 kbps).
The 1137KB file loaded in 779ms (11953 kbps).
The 4445KB file loaded in 1507ms (24165 kbps).
6 out of 6 requests to "https://cdn01.boxcdn.net" succeeded.
Latency: 288ms
Peak Download (accounting for latency): 29874 kbps
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Checking download throughput to https://ec2euc1.boxcloud.com
The 10KB file loaded in 302ms (274 kbps).
The 33KB file loaded in 275ms (982 kbps).
The 71KB file loaded in 281ms (2070 kbps).
The 252KB file loaded in 449ms (4602 kbps).
The 1137KB file loaded in 1017ms (9156 kbps).
The 4445KB file loaded in 3046ms (11956 kbps).
6 out of 6 requests to "https://ec2euc1.boxcloud.com" succeeded.
Latency: 275ms
Peak Download (accounting for latency): 13142 kbps
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Checking download throughput to https://ec2euw2.boxcloud.com
The 10KB file loaded in 1617ms (51 kbps).
The 33KB file loaded in 1707ms (158 kbps).
The 71KB file loaded in 1738ms (335 kbps).
The 252KB file loaded in 2265ms (912 kbps).
The 1137KB file loaded in 2734ms (3406 kbps).
The 4445KB file loaded in 3742ms (9732 kbps).
6 out of 6 requests to "https://ec2euw2.boxcloud.com" succeeded.
Latency: 1617ms
Peak Download (accounting for latency): 17137 kbps
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Checking download throughput to https://ec2apne1.boxcloud.com
The 10KB file loaded in 405ms (204 kbps).
The 33KB file loaded in 332ms (813 kbps).
The 71KB file loaded in 520ms (1119 kbps).
The 252KB file loaded in 853ms (2422 kbps).
The 1137KB file loaded in 1478ms (6300 kbps).
The 4445KB file loaded in 5239ms (6951 kbps).
6 out of 6 requests to "https://ec2apne1.boxcloud.com" succeeded.
Latency: 332ms
Peak Download (accounting for latency): 7421 kbps
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Checking download throughput to https://ec2apse2.boxcloud.com
The 10KB file loaded in 3247ms (25 kbps).
The 33KB file loaded in 1983ms (136 kbps).
The 71KB file loaded in 2492ms (233 kbps).
The 252KB file loaded in 4810ms (430 kbps).
The 1137KB file loaded in 6439ms (1446 kbps).
The 4445KB file loaded in 6989ms (5211 kbps).
6 out of 6 requests to "https://ec2apse2.boxcloud.com" succeeded.
Latency: 1983ms
Peak Download (accounting for latency): 7274 kbps
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PART 3 of 3: Testing upload to different Box hostnames...
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Checking upload speed to https://upload.app.box.com
Initial connection timed out for https://upload.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://upload.app.box.com due to upload failure.
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Checking upload speed to https://upload.ent.box.com
Initial connection timed out for https://upload.ent.box.com on a 9.8KB file (10s timeout).
Aborting the remainder of the upload tests for https://upload.ent.box.com due to upload failure.
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(redacted)
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Checking upload speed to https://fupload-g-sjc.app.box.com
Initial connection timed out for https://fupload-g-sjc.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-sjc.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-lax.app.box.com
Initial connection timed out for https://fupload-g-lax.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-lax.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-jfk.app.box.com
Initial connection timed out for https://fupload-g-jfk.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-jfk.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-iad.app.box.com
Initial connection timed out for https://fupload-g-iad.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-iad.app.box.com due to upload failure.
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Checking upload speed to https://fupload-g-ord.app.box.com
Initial connection timed out for https://fupload-g-ord.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-g-ord.app.box.com due to upload failure.
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Checking upload speed to https://fupload-tn.app.box.com
Initial connection timed out for https://fupload-tn.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-tn.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2euc1.app.box.com
Initial connection timed out for https://fupload-ec2euc1.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2euc1.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2euw2.app.box.com
Initial connection timed out for https://fupload-ec2euw2.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2euw2.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2apne1.app.box.com
Initial connection timed out for https://fupload-ec2apne1.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2apne1.app.box.com due to upload failure.
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Checking upload speed to https://fupload-ec2apse2.app.box.com
Initial connection timed out for https://fupload-ec2apse2.app.box.com on a 1000B file (10s timeout).
Aborting the remainder of the upload tests for https://fupload-ec2apse2.app.box.com due to upload failure.
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Final User Time: 1652833792
-
Hi Grant,
Welcome to the Box Community!
I understand you are having issue connecting your Box to Tableau.Our engineering team has been made aware of the issue as we had reports from other customers using Box with Tableau and they've advised that this issue should now be fixed. Can you please confirm, if you are still seeing this error when accessing Box from Tableau app?If the issue persists, I'd recommend to reach out to Tableau support for further assistance.Regards, -
Hi France,
Thank you for the welcome.
That is correct, I am still having issues connecting to the Box.com application through Tableau Prep (although seems to work via Tableau Desktop).
Could you please advise what else can be done? All updates on Tableau (Prep & Desktop) are up-to-date, and the authentication is still giving an error...
Best,
-
Hi Grant,
Since this integration was developed by a third-party and not by Box, can you try reaching out to Tableau for further assistance on looking into this.
You may reach out to them thru their support channels here: https://www.tableau.com/support
Thanks for reaching out and please comeback and let us know how it went with Tableau support!
Regards,
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