Looking to Recover Frozen Account

Good afternoon!

I am a musician who has been using Box since 2012. I am looking to access an older account of mine (under my legal name, if that helps) -- Box notified me when I tried to log in that my account had been frozen and that I needed to reset my password.

Unfortunately, the email account connected to that Box account is no longer in operation, and so I cannot use email to reset that password. I would very much like to access those files but cannot get into my older account. I would ideally like to speak with a Box admin and see if I can work through resetting my password in some other way.

Thanks!

Cecilia

Rona

20 mai 2022 21:26

Hi Cecilia,

Welcome to Box Community!

Thanks for bringing this to our attention and we would like to specifically provide an assistance through email if that's okay. Someone from Box support team will be emailing you and feel free to communicate with the support.

We look forward in working with you and thanks for posting!

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