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2FA codes

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Daniel Keelan
  • Modifié

***Update***  I was downloading files and suddenly my phone rec'd all of the 2FA codes I had requested.  The site went a little wonky and gave me an "unable to access page" message so I logged out and logged back in and everything seems ok.  Not sure what the issue was but everything seems to be working now.

 

 

So, I tried to log in to my account this morning and ran into an odd problem.  I use my Gmail account to access it and then have the 2FA code sent to my phone.  This morning, no code.  I resent the request 3 times but nothing.   

Then I came to the support website and clicked on the login button in the upper right and I was logged into my account.  I thought that was odd so I went to the email notification that let me know files were uploaded and clicked on one of the files and I was taken directly to the file (i.e. I was logged in).  

Is there an issue with the site?  I'm not sure why a) I didn't get the 2FA code and b) how I was able to log in regardless.

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  • France

    Hi Daniel, 

    Welcome to the Box Community!

    I'm glad to hear that you can now access and login to your Box account.

    If you encounter any issue or have questions regarding Box, please let us know and we will do our best to help you!

    Regards,

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