PDF Preview not Available (sometimes)

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4 commentaires

  • Aira

    Hi there, 

    Welcome to the Box Community! 

    This issue should be best addressed by our Product Support. I have created a ticket for you and kindly check your email for updates. 

    Thanks!

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  • mark clark

    I am having a similar experience.  Some, not all, PDF files are not previewing on mobile phones.  Instead, the screen states, "preview not available" and offers the download button.  Other PDF links work just fine.  Why is this happening?  Is there a setting that I need to change for the documents not previewing properly?

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  • mark clark

    I should point out that I do not have this issue when using my PC.

     

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  • jon

    Similar here...
    Shared folder links work fine when pasted into a browser's navigation bar..
    but the same link, when embedded in a web page, fails to cause the page to load - in all browsers (Mac)
    This used to work - and, one of the links still does (but only one - the first, "Arrival")

    https://jonburr.com/jon-burr-big-band-sheet-music/ 

    the first link that doesn't load from that page is
    https://app.box.com/s/418e0676b87bdfc6133a 
     - which loads fine from here, just not from my website.
    Is this some kind of new permissions issue?

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