Need to change account administrator
I've never been so frustrated with trying to contact support for box. I clicked on everything suggested and it just goes in circles to the same page I started in.
I need to change the account administrator for our company. She is no longer with the company and we do not have contact with her.
Can you all please open a ticket for this??
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Hi,
I wanted to comment and say that this is the EXACT issue I am having. I have sent emails to support over and over again with the same response every time. The most frustrating support I have ever dealt with, and that is saying something, I have dealt with a lot of support as I took over the previous employees accounts.
I have opened a new ticket for this!
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Hi Julie and Mariah,
Welcome to the Box Support, I'm happy to help!
The standard protocol for Admin Change can be found in this article: https://support.box.com/hc/en-us/articles/360044193393-Admin-Transfer-Protocol-for-Departed-Admins
@Julie, the option to submit a ticket is only available to those that are on paid subscription, and I see that your profile here is linked to a Personal Free Box thus the option to submit a ticket is not showing to you. I've submitted a new ticket on your behalf with Product Support to help address this, kindly check your email for details and updates.
@Mariah, may I know what was the feedback in your ticket from support?
This issue will require some account specific information to address, so a ticket is needed with support to be able to help with your request in changing the Admin of your Box.
Regards,
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France can you please email me for help with this?
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