France

Official comment

1. Community
2. Support Forum
3. cancel my account

Hi Jero,  I understand that you would like to cancel your subscription and downgrade your account to a Personal Free account. Please go ahead and send an email to Cancellations team at cancel@box.c...

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• France
• January 26, 2022 07:48
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• 0 votes

1. Community
2. Support Forum
3. Lost file

Hi Christopher,  Welcome to the Box Community! Have you tried to search thoroughly within your Box for the missing file? Furthermore, is this file located in a collaborative folder? It may have bee...

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• France
• January 25, 2022 22:46
• 0 votes

1. Community
2. Support Forum
3. Report to find who moved a folder

Hi Dave,  Welcome to the Box Community! If someone moved a folder your organization owns, this should definitely reflect in the User Activity report. Have you tried to rerun the report and perhaps ...

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• France
• January 25, 2022 22:17
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• 0 votes

Official comment

1. Community
2. Support Forum
3. There was an error processing your request. We were unable to process your payment information. Please double check that all fields are filled out correctly and try again, or visit support.box.com for further assistance.

Hi Hamza, Welcome to the Box Community! I understand that you've encountered an issue when trying to sign up for an Enterprise account. Please go ahead and send an email to Box Billing at billing@b...

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• France
• January 25, 2022 22:48
• Edited
• 0 votes

1. Community
2. Support Forum
3. Duplicate files ._

Hi there,  Welcome to the Box Community!   This would be something our Product Support team would like to investigate and may require specific account information. I've gone ahead and created a ti...

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• France
• January 25, 2022 21:50
• 0 votes

Official comment

1. Community
2. Support Forum
3. Block sharing of files with invalid email accounts

Hi Marvin,  Welcome to the Box Community and thanks for you post! Unfortunately, we don't currently offer the feature you asked about.    If this is something you would like to be able to do, I wo...

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• France
• January 25, 2022 21:31
• 0 votes

1. Community
2. Support Forum
3. Music file properties no longer display track duration on the "details" tab

Hi Allison,  Welcome to the Box Community! Can I have you try "marking for offline" the folder in Box Drive where these audio files are and see if this allows you to see the file properties? Check ...

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• France
• January 25, 2022 21:29
• Edited
• 0 votes

1. Community
2. Support Forum
3. Trash can icon missing

Hi Cynthia,  Welcome to the Box Community! May I know  your permission on the folder where this file is located (Co-owner, Editor, Previewer, Viewer, etc.)? You can find it under the Sharing tab on...

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• France
• January 25, 2022 21:04
• Edited
• 0 votes

Official comment

1. Community
2. Support Forum
3. Box retention policy

Hi Thomas,  Welcome to the Box Community! It depends on the Retention Policy set by the organization who owns the folder you've uploaded to. Retention is part of Box Governance which is a paid add-...

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• France
• January 25, 2022 20:49
• Edited
• 0 votes

1. Community
2. Support Forum
3. BOX account not sending out notifications

Hi Jake,  Welcome to the Box Community! I'm sorry to hear that you are not receiving alerts when new items are uploaded in your account, I'm happy to help! Can you go to your Account Settings > Not...

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• France
• January 25, 2022 20:17
• Edited
• 0 votes