France

1. Community
2. Support Forum
3. Not Syncing?

Hi there,  Welcome to the Box Community, I'm happy to help! This would be something our Product Support team would like to investigate with you and may require specific account information.  I've g...

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• France
• January 31, 2023 23:20
• 0 votes

1. Community
2. Support Forum
3. Illegal Unsubscribe Option

Hi Bryan,  Welcome to the Box Community, I'm happy to help! We apologize for the inconvenience. I went ahead and submitted a ticket on your behalf to privacy@box.com regarding your unsubscribe requ...

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• France
• January 31, 2023 23:17
• 0 votes

1. Community
2. Support Forum
3. Out of disk space but I should have enough for local storage

Hi there,  Welcome to the Box Community, I'm happy to help! I understand that you would like to change where Box Drive stores its app data or cached files. Unfortunately, there is no way to change ...

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• France
• January 31, 2023 23:15
• 0 votes

1. Community
2. Support Forum
3. My files in box says the folder is synced, but it is not syncing to my computer what is in my box online. Please help I have tried unsyncing and syncing again.

Hi Skye,  Welcome to the Box Community! I'm sorry to hear that you are having issue with syncing your folders to Box. It looks like you are part of an organization that requires their managed users...

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• France
• January 31, 2023 23:09
• 0 votes

1. Community
2. Support Forum
3. Unable to install box drive

Hi there,  Welcome to the Box Community, I'm happy to help! I've updated your original post, kindly check and let us know if you have questions. Regards,

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• France
• January 31, 2023 23:05
• Edited
• 0 votes

1. Community
2. Support Forum
3. Unable to install box drive

Hi there,  Thanks for sharing this, it looks like you are using a supported Windows OS. However from the screenshot you shared above, and the behavior you described, it could be a settings on your ...

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• France
• January 31, 2023 23:03
• 0 votes

1. Community
2. Support Forum
3. "Invalid value specified for sync limit"

Hi there,  Welcome to the Box Community, I'm happy to help! Thanks for bringing this matter to our attention. We received an update that Engineering has released a fix for this issue. Can you pleas...

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• France
• January 31, 2023 22:53
• 0 votes

1. Community
2. Support Forum
3. Reactivate Account

Hi Nonoka, Welcome to the Box Community, I'm happy to help! This might require some account specific information, so I've submitted a case to Box Support on your behalf. You should be receiving an ...

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• France
• January 31, 2023 22:50
• 0 votes

1. Community
2. Support Forum
3. Everything is gone!

Hi Bonzo,  Welcome to the Box Community, I'm happy to help! It sounds like you are having issue accessing your Box files on your Box desktop app. Do you mind sending a screenshot of the error you e...

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• France
• January 31, 2023 22:47
• 0 votes

1. Community
2. Support Forum
3. My Application is still pending and it has been more than a month that it is in Review.

Hi Jai,  Welcome to the Box Community, I'm happy to help! I checked the status of your ticket, and it looks like our support specialist is trying to get an update for you on your App's approval. Pl...

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• France
• January 31, 2023 22:40
• Edited
• 0 votes