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Collaborator verification emails not received

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Tracy Hanes

Hello, 

We have two collaborators who have not received their verification emails yet. We have added you to safe senders, checked spam, resent the invite, deleted them and readded, so nothing has been received.

 

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  • AJ

    Hi Tracy,

    Welcome to the Box Community!
     
    I suggest that your colleagues sign in to Support.box.com > Support > Contact Support in order to submit a case. This would be something our Box Support team would like to discuss that may require specific account information.
     
    Best,
     
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