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Two box accounts

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Neil Johnson

My email address changed. I was having trouble receiving box content in one box account, so the person who was posting the content and managing it created a new box account for me and loaded data to it. I would like to consolidate the accounts, especially since I added paid storage to the original account. Please contact me to fix this. My experience with the platform has so far been less than stellar. Getting to this page was more difficult than it should have been. 

[personal information--redacted] & [personal information--redacted]

. The article on merging two box accounts does not answer my question.

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  • Neil Johnson

    Update. I really do not need to merge the accounts. I just want to move the subscription status from one account to the other and delete the original account tied to an email address that will eventually expire. Thanks. Neil

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  • France

    Hi Neil, 

    Welcome to the Box Community, I'm happy to help!

    There is currently no way for us to consolidate separate accounts in Box. However, we did check the emails you reference, and there was only one Box account we found that is linked to your profile here that is a Personal Free Box.

    If you need to update the email address on your Box, you would have to link another email into account following the steps in this article: https://support.box.com/hc/en-us/articles/360044196513-Manage-Account-Settings#loginandemail 

    Should you have any questions, please let us know and we'll help you!

    Regards,

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