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Will not load on MacBook Pro

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Robert Abramson

The desktop app will not load on my MacBook Pro. I have installed the app and, after a popup window that asks to ALLOW using the security&privacy tab, and opening the lock icon with a master password, the app still will not load.

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  • France

    Hi Robert, 

    Welcome to the Box Community, I'm happy to help!

    May I know what Box Desktop are you using, is it Box Drive or Box Sync? Can you share a screenshot of the popup window that you encounter that prevents you from launching the application so we can take a closer look?

    Looking forward to hear from you!

    Regards,

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