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7 commentaires

Date Votes
  • France

    Hi Radline, 

    Welcome to the Box Community, I'm happy to help!

    Files/folders may not be accessible during an upgrade process as your account is in transition and this may take up to 24 hours to complete.

    No worries though, once the upgrade is completed your files will show up and should be accessible in your Box again.

    Best Regards,

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  • DannyK

    Wait, are you saying Box is getting upgraded right now?

    All my files are missing as well!!

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  • RADLINE

    Hi, France.

    All files missed before upgrade.

    It already passed 24 hours from upgrade.

    Account settings says my account use storage 9.6GB but all files are missing. 

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  • Stephen

    Same thing has happened to me!>!>!

    I can't find a number to help me on box here. Any ideas? I need some support asap!!

    -1
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  • Bryan Ehrenfreund
    • Modifié

    All my files are missing. I haven't used box in a while. Need help ASAP! I'm logged into my box account but don't see a way to submit a support ticket. 

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  • Samy Diab

    Bryan, are your files still missing? What came of this for you? I just upgraded to a paid business account and experienced the same. Would appreciate any insight. 

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  • Bryan Ehrenfreund

    Samy Diab yes my files are still missing. 

    0
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