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How to reset GoogleOTP 2FA

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Box User

I had set up GoogleOTP 2FA on my existing Box account.
You can't log in because you lose GoogleOTP while changing your smartphone.
I want to reset 2FA settings or delete my account, what should I do?
I inquired about it last time, but they only responded in a macro-like way.
In particular, I asked for the first account creation date, but I couldn't find out.
Please treat me properly.

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  • AJ

    Hi there,

    Welcome to the Box Community! I'm happy to help.
     
    I see that we’ve already addressed your request via ticket #2667787. Please provide the answers to the questions needed to authenticate the account, otherwise
    you can sign up using a different email for you to get back on to Box again.
     
    Please reach out if there’s anything else we can assist with!
     
    Best,
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  • Benjamin Breitbart

    How do I reset my 2FA, I have a new phone

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