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Files showing pending when sent to free box accounts

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Crystal Moore

Hello,

I am a global admin for the CI IRS Gov accounts and I have a user who is trying to send files to free box accounts. The files show pending as soon as the user pushes send can you tell me what the issue could be, is there a file size limit sending to free accounts? and if so, when did this happen. My user stated this issue started about 1-2months ago.  

Thanks in advance

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  • AJ

    Hi Crystal,

    Welcome to the Box Community! I'm happy to help.
     
    This issue would be better addressed by our Product Support. I've created a ticket for you. They'll be in touch with you soon.
    Please check your email for updates. 
     
    Best, 
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