MY BOX IS FULL, BUT IT'S EMPTY???
How can Box help?
Box Support is able to run a script for specific end-users’ accounts to fix the data inaccuracy issues around user storage size, folder size, and file counts. Please note that while the issue may be fixed, we are unable to guarantee that the account will not be affected by the issue again - particularly for users with massive amounts of content.
If you would like to have “X Files” (file count) in the Size column hidden from End Users in the Web App, please contact Box Support and they will be able to enable this setting for you.
If you have certain use cases or business processes that rely on these numbers being accurate, Box has several tools and features that may be able to better meet your needs. Please contact Box Support if you have any further questions.
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Hi Patrick,
Welcome to the Box Community, I'm happy to help!
I've ran the script that will recount all of the files and how much storage is being used in your account, so you should now see the correct storage size available in your Box. Sometimes Box caches previous file counts and storage amounts causing a data inconsistency. This is a known issue as discussed in this article and is a long term project for our engineering team to tackle.
Feel free to write back in if you have any questions for me!
Best regards,
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