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Cannot open collaborator's file saying this file does not exist

S’abonner
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Box User

I got shared collaborator's files and tried to open the shared link but it says file were deleted and does not exist, while everyone else can open without any issue. I can open if I search files by file name but it's so time consuming...

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  • AJ

    Hi there,

    Welcome to the Box Community! I'm happy to help.
     
    Please check this article from our Box Product Support page about the difference between collaboration and shared links. 

    https://support.box.com/hc/en-us/articles/360044196073-Collaboration-Frequently-Asked-Questions

    Best,

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  • Box User

    Thank for your comment and my permission is same as others and I am able to open the file if I go back to root folder and find the file. I am not able to open the shared link. That only occurs with me but not others...

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