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Unsuccessfully uninstalling box drive

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Paul Zavitkovski

Had a problem where box drive would quit because of an issue. I tried to run the uninstall script through terminal but it didn't seem to work. I can't even see the supposed location where it's supposed to archive my files to. At this point I just want to uninstall everything and start over. But it will not physically uninstall itself. I am lost. HELP! 

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  • Paul Zavitkovski

    Running the uninstaller runs into an error saying it's not there, but even when I restart the computer — Box is still running. I want to fully delete this so I can reinstall. I don't care about the files. Just getting it working again. 

    MacBook-Pro-8:~ pzavit$ /Library/Application\ Support/Box/uninstall_box_drive ; exit;

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    No matching processes belonging to you were found

    /usr/bin/fileproviderctl

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  • Paul Zavitkovski

    Still getting this error message on Box. "Box Drive has encountered a problem that requires you to manually reset Box Drive." 

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  • France

    Hi Paul,

    Welcome to the Box Community, I'm happy to help!

    Have you tried to restart your Mac device yet? Can you try this and attempt uninstalling Box Drive once again following this article: 

    Let us know how it goes and if you have questions!

    All the best,

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