Files not opening

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Linda Lupatkin

• 11 septembre 2022 17:16

I have been using box for years and never had an issue until now. I can't open my files (word or pdf) on my MacBook Pro desk top. I am not getting any error message, they just won'e open.

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  Tom Stamps-DAFN

  • 26 septembre 2022 14:05

  I am having the same problem.  I cannot open pdf on my macbook.  This is a new problem. I have been able to open them in the past.  

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  Box User

  • 27 septembre 2022 09:05

  I do have the same problem!  My files do not open on my macbook air

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  Hannah Ainscough

  • 6 octobre 2022 09:13

  Same issue - I've logged out and logged back into box on my Mac and it seems to have corrected it but then it happens again with another file - might be to do with when other users have been in the file?

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  Andrea B. Womack

  • 6 octobre 2022 13:22

  Same problem.  Anyone found a solution?

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  Andrea B. Womack

  • 6 octobre 2022 13:50

  Actually I just found what seems to be the solution.  Click on the BOX icon in the menu bar.  Select the gear icon and quit box.  Then open Box back up and it should work!

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