Files not syncing - how does box drive work?

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Shawna Krasts

• 20 septembre 2022 02:13

Location A: Box.com

Location B: Box (in locations on my mac using BoxDrive)

Problem:

If I add a folder or file in location B , I can NOT see it in location A. This occurs even if I add a folder/file in a folder that is synced.

Related questions:

If I change a synced file in Location B, will it also change in location A?

If others I've shared with also use the same setup and make a change to something in location B, if I access the file through my location B, will I see that change? 

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  Rona

  • 20 septembre 2022 16:32

  Hi Shawna, 

  Welcome to Box Community! 

  We've opened a new case so we could look into your sync queries. Guaranteed that someone from Product Support team will get in touch via email.

  Thanks for posting!

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