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box drive failed to initialize with macOS

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zeynep baltalioglu

i tried support forums, did the requirements but still doesn't work. and there is a message that says:

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Your logs have been sent successfully. If you do not have an open support case with Box, please create one here so someone can follow up with you. A support case is required to investigate this issue.

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but the link (the ''here'' word) just sends me to just a landing page. please help. thank you.

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2 commentaires

Date Votes
  • France
    • Modifié

    Hi Zeynep, 

    Welcome to the Box Community, I'm happy to help!

    Could you try the steps provided in this article to 'Manually Reset' Box Drive on your Mac computer?:

    Let us know how it goes and if you have questions.

    All the best,  

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  • zeynep baltalioglu

    hey France,

    i tried to do both of the solutions ( file provider extension mode and kernel based mode ) still the same error. still don't work. 

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