Rona

1. Communauté
2. Support Forum
3. An error occurred while creating SSO connection

Hi there, Welcome to Box Community and glad to assist! Looks like you're setting up SSO for the first time on Box. If you have issue uploading your xml file, can you use the Box SSO Setup Support F...

• Afficher le commentaire
• Rona
• 2 septembre 2024 15:27
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Cancel

Hi Holly,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

• Afficher le commentaire
• Rona
• 2 septembre 2024 15:07
• 0 vote

1. Communauté
2. Support Forum
3. Wrong usage space

Hi Damien,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

• Afficher le commentaire
• Rona
• 2 septembre 2024 15:04
• 0 vote

1. Communauté
2. Support Forum
3. unable to upgrade being asked for verification for my account

Hi Tackie,  Welcome to Box Community and glad to assist!  In order to help with your upgrade, please contact our Sales team through box.com/pricing and use our Live Chat function.  Thanks for posti...

• Afficher le commentaire
• Rona
• 2 septembre 2024 15:02
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. The "Onboarding Checklist" dialog box stays on

Hi there,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

• Afficher le commentaire
• Rona
• 2 septembre 2024 14:59
• 0 vote

1. Communauté
2. Support Forum
3. reclaim space

Hi there, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

• Afficher le commentaire
• Rona
• 2 septembre 2024 14:56
• 0 vote

1. Communauté
2. Support Forum
3. Preview not working

Hi Fran,  Welcome to Box Community and glad to assist!  To correctly preview your Box files, please check the following,  Updating your browser to the latest version Clearing your browser's cache ...

• Afficher le commentaire
• Rona
• 2 septembre 2024 14:54
• 0 vote

1. Communauté
2. Support Forum
3. Box Bandwidth Limit

Hi there, Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

• Afficher le commentaire
• Rona
• 2 septembre 2024 14:43
• 0 vote

1. Communauté
2. Support Forum
3. Moving away from BOX

Hi Diego,  Welcome to Box Community and glad to assist!  To answer your question, please reach out to our Cancellation team and email us at cancel@box.com. Thanks for posting!

• Afficher le commentaire
• Rona
• 30 août 2024 23:47
• 0 vote

1. Communauté
2. Support Forum
3. My storage says full even though it is empty

Hi Brian,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

• Afficher le commentaire
• Rona
• 30 août 2024 23:42
• 0 vote