Rona

1. Communauté
2. Support Forum
3. shared links to external users not expire

Hi Scott,  Welcome to Box Community and glad to assist!  Looks like the  Auto-expiration for shared links is implemented in your Enterprise. You can modify this by reaching out to your Box Administ...

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• Rona
• 16 août 2024 22:37
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. IBM Box Indexing in Windows 11

Hi Philippe,  Welcome to Box Community and glad to assist!  Looks like you couldn't access files using your Windows machine If so, can you answer these questions?  Are you trying to access the fil...

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• Rona
• 16 août 2024 21:43
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. We have an external user can´t be deleted

Hi Torian, Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 16 août 2024 21:34
• 0 vote

1. Communauté
2. Support Forum
3. This file exceeds your plan’s upload limit - but I have 6.2GB free?

Hi Andre,  Welcome to Box Community and glad to assist!  What you've experienced wasn't an error regarding your available free space but your upload size limit.  The maximum file size limit for upl...

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• Rona
• 16 août 2024 21:30
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. How do you contact support?

Hi Shaun, Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 16 août 2024 20:50
• 0 vote

1. Communauté
2. Support Forum
3. Changing primary admin

Hi Chan, Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 16 août 2024 20:44
• 0 vote

1. Communauté
2. Support Forum
3. Passwords for Shared Links

Hi John,  Welcome to Box Community and glad to assist!  You're using a free personal account with no shared folders. Note that password protection is a premium feature, unavailable on free personal...

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• Rona
• 16 août 2024 20:37
• 0 vote

1. Communauté
2. Support Forum
3. Syncing between Web version and iPad Version

Hi Christopher, Welcome to Box Community and glad to assist! It appears that your Enteprise have a designated team that works with Box Premier Services. For immediate assistance, you should contact...

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• Rona
• 16 août 2024 20:30
• 0 vote

1. Communauté
2. Support Forum
3. storage not full

Hi Yvonne, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• 16 août 2024 20:22
• 0 vote

1. Communauté
2. Support Forum
3. Logged out of my account

Hi Ciao, Welcome to Box Community and glad to assist! Due to security purposes, we require every users with login difficulties to reach out to Box Support directly.  We'd love to further assist! 

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• Rona
• 16 août 2024 20:20
• 0 vote