Rona

1. Communauté
2. Support Forum
3. notifications and email notifications not working

Hi Jere,  Welcome to Box Community and glad to assist!  We've investigated our email server logs and it looks like your email  address was placed on our email suppression list. This typically happe...

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• Rona
• 14 août 2024 14:50
• 0 vote

1. Communauté
2. Support Forum
3. How to check folder size?

Hi there, Welcome to Box Community and glad to assist! It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal help...

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• Rona
• 13 août 2024 22:29
• 1 vote

1. Communauté
2. Support Forum
3. need to change my email address

Hi Jason,  Welcome to Box Community and glad to assist!  To change your email address, you should start by adding an email address: Log in to the Box website and navigate to Account Settings> Add ...

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• Rona
• 13 août 2024 22:27
• 0 vote

1. Communauté
2. Support Forum
3. account storage limit reached

Hi Peter,  Welcome to Box Community and glad to assist!  Do you know who owns the affected folder? It's important that you know who owns the folder. Note that the folder's ability to store more fil...

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• Rona
• 13 août 2024 20:32
• 0 vote

1. Communauté
2. Support Forum
3. Need to Change Folder Ownership - Owner no longer with the company

Hi Chelsey, Welcome to Box Community and glad to assist!  To successfully accomplish the transfer of folder ownership, the current owner must initiate the transfer. At this point, you have to conta...

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• Rona
• 13 août 2024 20:23
• 0 vote

1. Communauté
2. Support Forum
3. Clean Up File Storage Capacity

Hi there,  Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 13 août 2024 20:19
• 0 vote

1. Communauté
2. Support Forum
3. Cant access Box shared folder

Hi Priyanka, Welcome to Box Community and glad to assist! It shows that you have a designated team that works with Box Premier Services. For immediate assistance, you should contact your internal h...

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• Rona
• 13 août 2024 20:15
• 0 vote

1. Communauté
2. Support Forum
3. Please clear my folder capacity

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

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• Rona
• 13 août 2024 20:14
• 0 vote

1. Communauté
2. Support Forum
3. Unable to setup 2FA

Hi Miodrag, Welcome to Box Community and glad to assist! Looks like the Multi-Factor Authentication (MFA) is not enabled for this account. By any chance, do you have an alternate Box account with t...

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• Rona
• 13 août 2024 20:12
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. BOX documents will not auto save

Hi Ian, Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 13 août 2024 20:00
• 0 vote