Rona

1. Communauté
2. Support Forum
3. Used storage incorrect for my account

Hi there,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• 1 août 2024 20:07
• 0 vote

1. Communauté
2. Support Forum
3. change of password

Hi Caroly, Welcome to Box Community and glad to assist!   To reset the password for your Box account, follow this process: Visit https://app.box.com/reset and enter the email address associated wi...

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• Rona
• 1 août 2024 20:04
• 0 vote

1. Communauté
2. Support Forum
3. JWT Service Account Stopped working

Hi Moshiur, Welcome to Box Community and glad to assist! You could take it to our Developer team who could better assist you via  community.box.com.  Thanks for posting! 

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• Rona
• 1 août 2024 14:06
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Lost File data

Hi Mark,  Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 31 juillet 2024 23:01
• 0 vote

1. Communauté
2. Support Forum
3. Remove Co-Owner who is no longer employed by the company

Hi Paul, Welcome to Box Community and glad to assist! If you are an editor, owner, or co-owner in a folder, you can remove collaborators from the folder. To remove a collaborator from a folder: O...

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• Rona
• 31 juillet 2024 22:59
• 0 vote

1. Communauté
2. Support Forum
3. Files changed to zero bytes overnight

Hi Darin,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Than...

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• Rona
• 31 juillet 2024 22:50
• 0 vote

1. Communauté
2. Support Forum
3. Adding existing users to an organization/business account

Hi Colleen,  Welcome to Box Community and glad to assist!  To add one or more managed users manually: Go to Admin Console > Users and Groups. Click the Managed Users tab. Click Add Users () and th...

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• Rona
• 31 juillet 2024 22:40
• 0 vote

1. Communauté
2. Support Forum
3. Can not open Ms Office application onto my desktop

Hi Cathie,  Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 31 juillet 2024 22:27
• 0 vote

1. Communauté
2. Support Forum
3. Unable to Set and/or Update Password because of Initial Login with Google

Hi Thomas,  Welcome to Box Community and glad to assist!  To reset the password for your Box account, follow this process: Visit https://app.box.com/reset and enter the email address associated wi...

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• Rona
• 31 juillet 2024 21:46
• 0 vote

1. Communauté
2. Support Forum
3. There was an error getting the shared link for this item

Hi there,  Welcome to Box Community!  To help address this issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 31 juillet 2024 20:50
• 0 vote