Rona

1. Communauté
2. Support Forum
3. Cancel subscription and refund

Hi Chi-Yen,  Welcome to Box Community and glad to assist!  For any requests for cancellations, downgrades, or seat decreases can be emailed directly to cancel@box.com. All other billing-related inq...

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• Rona
• 2 février 2024 22:33
• 0 vote

1. Communauté
2. Support Forum
3. cancel sub

Hi Anelys,  Welcome to Box Community and glad to assist!  For any requests for cancellations, downgrades, or seat decreases can be emailed directly to cancel@box.com. All other billing-related inqu...

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• Rona
• 2 février 2024 22:31
• 0 vote

1. Communauté
2. Support Forum
3. Files will not copy from local folder to Box folder

Hi Dayna,  Welcome to Box Community and glad to assist!  Can we verify your current Box version and the Operating System running in your machine?  We'd love to further assist! 

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• Rona
• 2 février 2024 22:13
• 0 vote

1. Communauté
2. Support Forum
3. Adding new users

Hi Jean, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 2 février 2024 22:05
• 0 vote

1. Communauté
2. Support Forum
3. I signed up for monthly, you charged annual - i can’t contact a human and no one responds - what can of app is this?

Hi Doug, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• 2 février 2024 22:03
• 0 vote

1. Communauté
2. Support Forum
3. .gif files not animating in the preview window

Hi Tanner, Welcome to Box Community and glad to assist! I have created a ticket and a member from Product Support will get in touch, please keep an eye out.  Thanks for posting!

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• Rona
• 2 février 2024 21:45
• 0 vote

1. Communauté
2. Support Forum
3. Cancellation of access for two

Hi there, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• 2 février 2024 21:39
• 0 vote

1. Communauté
2. Support Forum
3. Cancel Free Trial

Hi Raven, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• 2 février 2024 21:36
• 0 vote

1. Communauté
2. Support Forum
3. Access to my companies folder

Hi Mary,  Welcome to Box Community and glad to assist!  You must reach out to the folder owner to get an access to their folders.  Thanks for posting! 

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• Rona
• 2 février 2024 21:34
• 0 vote

1. Communauté
2. Support Forum
3. Strong Password Rrequired to Access Shared Folder

Hi Jake, Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out and we'll stay in touch.  Thanks for posting!

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• Rona
• 2 février 2024 21:30
• 0 vote