Rona

1. Communauté
2. Support Forum
3. Change phone number and can't 2FA

Hi Gen, Welcome to Box Community and glad to assist! I have created a ticket to address your 2FA issue and a member from Product Support Team will get in touch and please keep an eye out.  Thanks f...

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• Rona
• 24 janvier 2024 15:26
• 0 vote

1. Communauté
2. Support Forum
3. Missing Storage Space

Hi there, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if you ...

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• Rona
• 24 janvier 2024 00:05
• 0 vote

1. Communauté
2. Support Forum
3. Google SSO and strong password requirement

Hi Prabhu,  Welcome to Box Community and glad to assist!  Could you update your password using this link?  Hope it works! 

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• Rona
• 24 janvier 2024 00:03
• 0 vote

1. Communauté
2. Support Forum
3. Cannot update password

Hi there,  Welcome to Box Community and glad to assist!  I've investigated our email server logs and it looks like your email address is not on our bounce or suppression list. Please check your Spa...

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• Rona
• 23 janvier 2024 23:59
• 0 vote

1. Communauté
2. Support Forum
3. Incorrect Password

Hi Alyx,  Welcome to Box Community and glad to assist!  Try resetting your password then add your new email. To reset your password, please use this link.  Let us know how it goes.  Thanks for post...

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• Rona
• 23 janvier 2024 23:55
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Cannot download the file

Hi there, Welcome to Box Community and glad to assist!  To address your download issue let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• 23 janvier 2024 23:52
• 0 vote

1. Communauté
2. Support Forum
3. Keep the materials in Japan and share them

Hi Toshiyuki, Welcome to Box Community and glad to help! You may reach out to your Organization's internal helpdesk team to contact Premier Services, that way we could assist.  Thanks for posting! 

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• Rona
• 23 janvier 2024 23:49
• 0 vote

1. Communauté
2. Support Forum
3. My Email is no longer in use

Hi Karen,  Welcome to Box Community and glad to assist!  If you can’t access the email address associated with your Box account, we recommend either reaching out to your email service provider (ESP...

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• Rona
• 23 janvier 2024 23:44
• 0 vote

1. Communauté
2. Support Forum
3. Filelink Thunderbird Add-On refuses the upload

Hi Marko, Welcome to Box Community and glad to assist!  You may take it to our developer team for better assistance. Please feel free to use  this forum.  Thanks for posting! 

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• Rona
• 23 janvier 2024 23:38
• 0 vote

1. Communauté
2. Support Forum
3. Creating shared links in bulk, then export links to Excel

Hi Dan, Welcome to Box Community and glad to assist!  As of this writing, we still don't offer those features on Box.  Instead, you can submit this as your feature request and upvote here. Our prod...

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• Rona
• 23 janvier 2024 23:30
• Modifié
• 0 vote