Rona

1. Communauté
2. Support Forum
3. Reset MFA/2FA on one of user

Hi Hiroaki,  Welcome to Box Community and glad to help! Since this is a log in issue, please have the affected user to open his/her own case. Since the user can't log in please use this link  and h...

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• Rona
• 6 décembre 2023 19:21
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Storage Space Inaccuracy Issue - Saurabh Bhatnagar

Hi Saurabh, Welcome to Box Community and glad to help! Great news! I went ahead and fixed your storage count. To verify this, log in to box.com> Account Settings> Storage Used. In the future, if yo...

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• Rona
• 6 décembre 2023 19:17
• 0 vote

1. Communauté
2. Support Forum
3. Storage will not be reduced.

Hi there,  Welcome to Box Community and glad to help! Looks like you've deleted your Box account. Please let us know in this forum if you need assistance.  Thanks for posting!

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• Rona
• 6 décembre 2023 15:28
• 0 vote

1. Communauté
2. Support Forum
3. Please cancel the two-factor authentication.

Hi there,  Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• 6 décembre 2023 15:24
• 0 vote

1. Communauté
2. Support Forum
3. Email already used in a Box account but not associated with an enterprise

Hi Phil,  Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• 6 décembre 2023 15:22
• 0 vote

1. Communauté
2. Support Forum
3. Password problem

Hi there,  Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• 6 décembre 2023 15:21
• 0 vote

1. Communauté
2. Support Forum
3. Cannot update password

Hi there,  Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• 6 décembre 2023 15:19
• 0 vote

1. Communauté
2. Support Forum
3. Verification requested wehn trying to upgrade to Personal Pro

Hi Alan,  Welcome to Box Community and glad to help! To assist with your Box upgrade you can reach out to our Sales team and chat with a member of our team using this link.  Thanks for posting!

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• Rona
• 5 décembre 2023 22:30
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. email already used in a box account but not associated with an enterprise

Hi Keiko,  Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• 5 décembre 2023 22:26
• 0 vote

1. Communauté
2. Support Forum
3. Acess denied

Hi Rosemary,  Welcome to Box Community and glad to help! Let me create a new case and a member of our team will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• 5 décembre 2023 22:24
• 0 vote