Rona

1. Communauté
2. Support Forum
3. Event based governance - how?

Hi Tom,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thanks...

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• Rona
• 17 février 2025 19:36
• 0 vote

1. Communauté
2. Support Forum
3. Signed up for the wrong plan

Hi Dale,  Welcome to Box Community!  It indicates that you have already collaborated with one of our team members. Please keep an eye out on your existing ticket and we'll stay in touch.  Thank...

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• Rona
• 17 février 2025 19:32
• 0 vote

1. Communauté
2. Support Forum
3. Creating New Account Issue

Hi Gary,  Welcome to Box Community!  To help address your issue, I created a new ticket and a member from Box Product Support will be in touch, please keep an eye out. Thanks for posting!

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• Rona
• 17 février 2025 19:31
• 0 vote

1. Communauté
2. Support Forum
3. Can’t open link

Hi Amariah,  Welcome to Box Community and glad to assist!  This error typically is caused by one of 3 things: Incorrect sharing permissions on the shared file. In other words, whoever created the...

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• Rona
• 17 février 2025 19:29
• 0 vote

1. Communauté
2. Support Forum
3. Microsoft Exel Online not loading

Hi Natasa,  Welcome to Box Community and glad to assist!  To resolve the issue, can you try the following troubleshooting steps?  Updating your browser to the latest version Clearing your browser'...

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• Rona
• 17 février 2025 19:25
• 0 vote

1. Communauté
2. Support Forum
3. CHANGE　defolt

Hi there,  Welcome to Box Community and glad to assist!  Here's the complete instructions to update your primary email address.  To change your primary email address:  Log in to box.com and naviga...

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• Rona
• 17 février 2025 19:22
• 0 vote

1. Communauté
2. Support Forum
3. Request to Change Two-Factor Authentication Device

Hi there,  Welcome to Box Community and glad to assist!  For us to assist with your MFA issue. Please submit a support ticket using the affected email address.  We'd love to further assist! 

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• Rona
• 17 février 2025 19:15
• 0 vote

1. Communauté
2. Support Forum
3. Can't set password + Not getting reset email

Hi Tomoki, Welcome to Box Community and glad to assist!  I've investigated our email server logs and it shows that your email address ​, was placed on our email suppression list. This typically hap...

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• Rona
• 17 février 2025 19:10
• 0 vote

1. Communauté
2. Support Forum
3. Oops! We can't seem to find the page you're looking for

Hi Hùng,  Welcome to Box Community and glad to assist!   Are you signed in to the same Box account that the collaboration invite was sent to? To rectify this, please follow the instructions below. ...

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• Rona
• 17 février 2025 19:07
• 0 vote

1. Communauté
2. Support Forum
3. Box is asking for authenticator code

Hi there,  Welcome to Box Community and glad to assist!  Upon checking, the Multi-Factor Authentication is not enabled for your account. Do you have an alternate email address linked to your accoun...

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• Rona
• 12 février 2025 23:24
• -1 votes