Rona

1. Communauté
2. Support Forum
3. cannot access or download my files

Hi there,  Welcome to Box Community and I'm here to help!  Can you confirm your current Box version and your Operating System?  We'll await for your reply! 

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• Rona
• 8 août 2023 20:59
• 0 vote

1. Communauté
2. Support Forum
3. Sharon Clifton

Hi Sharon,  Welcome to Box Community and glad to help!  You're using a free personal account with Box. Are you referring to your Box invoice? If yes, please contact our Billing team using billing@b...

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• Rona
• 8 août 2023 18:57
• 0 vote

1. Communauté
2. Support Forum
3. Files not gone forever if computer factory reset?

Hi Adam,  Welcome to Box Community and glad to help!  We can only guarantee that your files are secured, those that are successfully uploaded in the Box website.  Let us know if there's anything el...

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• Rona
• 4 août 2023 22:40
• 0 vote

1. Communauté
2. Support Forum
3. Can't preview PDF more than once (or after adding comments)

Hi Brandi,  Welcome to Box Community and glad to assist!  A member of our team will step in to provide assistance. Please keep an eye out and we'll send an email.  Thanks for posting! 

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• Rona
• 4 août 2023 22:33
• 0 vote

1. Communauté
2. Support Forum
3. Change email address

Hi Raun,  Welcome to Box Community and glad to help!  Using box.com, please navigate to your Account Settings> Add a Collaborator or Link Personal Email> Look for Link Personal Email. To input your...

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• Rona
• 4 août 2023 22:04
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Cannot download PPT

Hi Jessica,  Welcome to Box Community and glad to help!  Is there an error message in your attempt to download your PPT files? If yes, kindly upload a screenshot in this forum.  We'd love to furthe...

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• Rona
• 4 août 2023 21:54
• 0 vote

1. Communauté
2. Support Forum
3. unsub = gross violation of CAN SPAM

Hi there,  Welcome to Box Community and glad to help!  Looks like a member of our team was able to address this concern. Let us know in this forum if you have additional queries.  Thanks for posting! 

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• Rona
• 4 août 2023 21:50
• 0 vote

1. Communauté
2. Support Forum
3. Folders

Hi Paul,  Welcome to Box Community and I'm here to assist!  As of this writing, we don't currently offer the feature you asked about. However, I can see this this functionality has been requested o...

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• Rona
• 4 août 2023 21:05
• 0 vote

1. Communauté
2. Support Forum
3. Can I live edit share file

Hi Yogesh,  Welcome to Box Community and glad to help!  You can use  integrations to accomplish this such as Box for Office Online or Google workspace integration with Box to live edit your Box fil...

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• Rona
• 4 août 2023 21:00
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Downloading saved files

Hi Cindy,  Welcome to Box Community and glad to help!  Here's how you could download your files from Box. Any queries and clarifications, please let us know.  Thanks for posting! 

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• Rona
• 4 août 2023 20:48
• 0 vote