Rona

1. Communauté
2. Support Forum
3. new files

Hi Marilynn,  Welcome to Box Community and glad to help! Looks like you're downloading a file, did you get an error? If yes, please attach a screenshot so we could get a closer look.  We'd love to ...

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• Rona
• 31 mars 2023 23:07
• 0 vote

1. Communauté
2. Support Forum
3. Why does box want me to reload the webpage after every upload?

Hi Warren,  Welcome to Box Community and glad to help!  Did you happen to have taken a screenshot of this reload prompt? If yes, please attach a screenshot.  We'd love to hear back from you! 

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• Rona
• 31 mars 2023 23:04
• -1 votes

1. Communauté
2. Support Forum
3. 間違って削除したアカウントの復元

Hi there,  Welcome to the Box Community, I'm happy to help! This community is primarily intended for English language speakers. If you are able to post your question in English, the community may b...

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• Rona
• 31 mars 2023 22:56
• 0 vote

1. Communauté
2. Support Forum
3. Overwriting folders in Finder Not Working / Syncing

Hi Eric,  Welcome to Box Community and glad to help!  To possibly fix this issue, kindly reset your Box Drive application manually:  To manually reset Box Drive on a Mac (File Provider Extension mo...

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• Rona
• 31 mars 2023 22:24
• 0 vote

1. Communauté
2. Support Forum
3. Not able to edit /upload files in BOX although I have editor access??

Hi Dalila,  Welcome to Box Community and glad to help!  How do you edit your collaborated file, what Box product or integration are you using? It'd be helpful if you could also send a screenshot.  ...

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• Rona
• 31 mars 2023 22:17
• 0 vote

1. Communauté
2. Support Forum
3. Email confirmation link has expired

Hi Oscar,  Welcome to Box Community and glad to help!  Please trigger another email link by pushing for a password reset:  Visit https://app.box.com/reset and enter the email address associated wi...

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• Rona
• 31 mars 2023 22:14
• 0 vote

1. Communauté
2. Support Forum
3. Lost Box file folder on computer - can't find how to restore

Hi John,  Welcome to Box Community and glad to help!  I opened a ticket for our Product Support team regarding your missing contents. Someone will get in touch and please keep an eye to your email....

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• Rona
• 31 mars 2023 22:12
• 0 vote

1. Communauté
2. Support Forum
3. Box drive freezing and creating issues with random files

Hi Alejandro,  Welcome to Box Community and glad to help!  I opened a ticket regarding your Box Drive issue and someone from Product Support will get in touch.  Please keep an eye to your email.  T...

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• Rona
• 31 mars 2023 22:05
• 0 vote

1. Communauté
2. Support Forum
3. You installed an Older version of Box Drive on top of a Newer Version M1 Apple Chip Issue

Hi Mackenzie,  Welcome to Box Community and glad to help!  Let me open a ticket and have our Product Support team to have a closer look. We'll get in touch through email and please keep an eye to y...

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• Rona
• 31 mars 2023 22:02
• 0 vote

1. Communauté
2. Support Forum
3. Recover file after closing word document

Hi Sueed,  Welcome to Box Community and glad to help!  Did you already tried checking the file's version history?  See if you could preview, download or make current the version of this file with t...

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• Rona
• 31 mars 2023 21:24
• 0 vote