Rona

1. Communauté
2. Support Forum
3. Notification not received - File upload thru Formstack?

Hi Daniel,  Good day!  I've opened a new ticket to have our Product Support team to get a closer look. We'll get in touch to you through email and please keep an eye to your email.  Stay well! 

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• Rona
• 27 mars 2023 15:17
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Sending file through email from box

Hi Katie,    Welcome to Box Community and glad to help!    Box takes content security very seriously and sharing content via shared links instead of attachments not only makes sharing content much ...

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• Rona
• 25 mars 2023 00:50
• 0 vote

1. Communauté
2. Support Forum
3. Creating a new Box folder - how????

Hi Kathleen,  Welcome to Box Community and glad to help!  To  easily create a new folder, you can go to this article and follow the steps. Meanwhile, if you're having trouble creating new folders k...

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• Rona
• 24 mars 2023 23:04
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. If I have a file open how do I find out where it is? What the file path is?

Hi Richard,  Welcome to Box Community and glad to help!  You may contact your main Admin to run a folders and files report. This way you'd be able to identify your missing file's path.  Also, know ...

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• Rona
• 24 mars 2023 22:34
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. When doing a FILE REQUEST - Error: There was a problem completing your request. Please try again.

Hi Lanica,  Welcome to Box Community and glad to help!  Our Engineering team have managed to fix this issue and can you tell us if it's working on your end now?  https://status.box.com/incidents/gf...

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• Rona
• 24 mars 2023 22:29
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. previous version after upgrade

Hi Jason,  Welcome to Box Community and glad to help!  We don't guarantee that you can recover your file's older version after your upgrade. As this particular feature will take effect on your file...

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• Rona
• 24 mars 2023 22:15
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Downloads not permitted

Hi Jodi,  Welcome to Box Community and glad to help!  We'll be needing more details in regards to your download issue. And let me create a ticket and have someone from Product Support to assist. Pl...

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• Rona
• 24 mars 2023 22:08
• 0 vote

1. Communauté
2. Support Forum
3. Missing Storage Space

Hi Kevin,  Welcome to Box Community and glad to help!  We've sent you a message here: https://support.box.com/hc/en-us/community/posts/15099543237523-Missing-Storage-Space- Let us know if you have ...

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• Rona
• 24 mars 2023 21:49
• 0 vote

1. Communauté
2. Support Forum
3. Missing Storage Space

Hi Kevin,  Welcome to Box Community and glad to help!  Great news! we've ran the script to correct your account storage. Doing so guarantees that the correct file or folder count is reflected in yo...

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• Rona
• 24 mars 2023 21:48
• 0 vote

1. Communauté
2. Support Forum
3. 2FA Not working

Hi Matthieu,  Welcome to Box Community and glad to help!  I have opened a ticket to have our Product Support team to help you on your 2FA issue. We will be emailinng you and please keep an eye to y...

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• Rona
• 24 mars 2023 21:45
• 0 vote