Rona

1. Communauté
2. Support Forum
3. Need to change Admin

Hi Marko,  Welcome to Box Community and I'm here to assist!  Here's our Admin transfer protocol for departed Admins. Meanwhile, if you could login through your current Admin's Box login you may fol...

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• Rona
• 7 mars 2023 22:17
• 0 vote

1. Communauté
2. Support Forum
3. WHY IS BOX DELETING ALL MY FILES

Hi Bridget,  Welcome to Box Community!  In response to this post please head over to this link.  Thanks for posting! 

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• Rona
• 7 mars 2023 22:00
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Files are missing

Hi Bridget,  Welcome to Box Community and happy to help!  Looks like you've created a ticket for Product Support team and someone from the team will make sure to help address your concern about you...

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• Rona
• 7 mars 2023 21:54
• 0 vote

1. Communauté
2. Support Forum
3. Box Drive reset does not work

Hi Ken,  Welcome to Box Community and happy to assist! Let me create a ticket for you and it's best if you could address your syncing issue with the Product Support team. Someone will get in touch ...

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• Rona
• 7 mars 2023 21:15
• 0 vote

1. Communauté
2. Support Forum
3. [BOX NOT SYNCING TO DESKTOP & NOT OPENING]

Hi Ellen,  Welcome to Box Community and happy to assist!  Let me create a ticket for you and it's best if you could address your syncing issue with the Product Support team. Someone will get in tou...

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• Rona
• 7 mars 2023 21:12
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Box files syncing and showing for some people but not others.

Hi Dylan,  Welcome to Box Community and I'm here to assist!  Let me open a new ticket and have Product Support to help with your syncing issues. We may need to ask more particular questions and it'...

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• Rona
• 7 mars 2023 21:07
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Current storage display status (trash is empty) 9.3 GB/10.0

Hi there,  Welcome to Box Community and I'm here to help!  Great news! We've ran the script and corrected your file counts.  To confirm your current storage count please go to Box.com> Account Sett...

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• Rona
• 7 mars 2023 20:57
• 0 vote

1. Communauté
2. Support Forum
3. A couple of questions about how to do a few things in Box.

Hi Mark,  Welcome to Box Community and I'm here to help!  Looks like you've managed to open a new ticket in regards to your inquiry. Our teammate assigned to your ticket will get in touch to answer...

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• Rona
• 7 mars 2023 20:48
• 0 vote

1. Communauté
2. Support Forum
3. Domain Change

Hi Robert,  Welcome to Box Community!  Happy to assist change your domain. Here's the steps:  To add the domain: Go to Admin Console > Enterprise Settings > Custom Setup.  In the Domain Management...

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• Rona
• 6 mars 2023 23:02
• Modifié
• 0 vote

1. Communauté
2. Support Forum
3. Deleting files does not sync

Hi Bjørn,  Welcome to Box Community!  Sorry to hear about your trouble and let me assist. If you won't mind let's begin to address your concern with the following:  Check if you're running the mos...

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• Rona
• 6 mars 2023 22:50
• 0 vote