Ann

1. Communauté
2. Support Forum
3. Adding a User and receiving an error "account already exist"

Hi Samantha,  Welcome to Box Community! Please disregard the message "Email already used in a Box account". You just need to click the save option twice. (After your first click, a red banner will ...

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• Ann
• 5 novembre 2024 21:34
• 0 vote

1. Communauté
2. Support Forum
3. Unable to open powerpoint online in Box

Hi Joan, Welcome to Box Community! Here are some troubleshooting steps to try: 1. Make sure that the browser is up to date2. Clear the browsing history or use a different browser3. Temporary disabl...

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• Ann
• 5 novembre 2024 21:28
• -1 votes

1. Communauté
2. Support Forum
3. Unable to add a user

Hi Quinn, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 5 novembre 2024 21:25
• 0 vote

1. Communauté
2. Support Forum
3. Organizing shared folders

Hi Morgan, Welcome to the Box Community! The feature you are inquiring is currently not supported in Box. I appreciate your feedback and would highly recommend that you send this directly to our Pr...

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• Ann
• 5 novembre 2024 21:17
• 0 vote

1. Communauté
2. Support Forum
3. We need the most recent SOC2 report from Box

Hi Alexis, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 5 novembre 2024 21:15
• 0 vote

1. Communauté
2. Support Forum
3. Is there an API to programmatically get MFA information from users?

Hi Vlad,  Welcome to Box Community! The only API to get the information for users who have enabled the 2FA/MFA is via the GET user endpoint.  If I may suggest, it would be best that you run a User ...

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• Ann
• 5 novembre 2024 21:13
• 0 vote

1. Communauté
2. Support Forum
3. Getting 403 error suddenly

Hi Ashley, Welcome to Box Community! This would be something Product Support team would like to investigate and may require specific account information. I see you already have an open ticket for t...

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• Ann
• 5 novembre 2024 21:01
• 0 vote

1. Communauté
2. Support Forum
3. I can't log in to the Box Drive on Windows.

Hi Youp,  Welcome to Box Community! Can you try resetting Box Drive manually to determine if it solves the issue? Kindly follow the steps below. To reset Box Drive on Windows Exit Box Drive (if it...

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• Ann
• 5 novembre 2024 20:58
• 0 vote

1. Communauté
2. Support Forum
3. Lost access to all folders shared with me

Hi Alison, Welcome to Box Community! Here are some troubleshooting steps to try: 1. Make sure that the browser is up to date2. Clear the browsing history or use a different browser3. Temporary disa...

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• Ann
• 5 novembre 2024 20:55
• 0 vote

1. Communauté
2. Support Forum
3. Hosting

Hi there, Welcome to Box Community! I went ahead and opened a new ticket. A member of our team will get in touch shortly and please keep an eye on your email. Thanks for posting!  Best,Ann

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• Ann
• 5 novembre 2024 19:43
• 0 vote